FAQ & Return Policy
What currency is your shop in?
Prices are listed in USD.
How long does shipping usually take?
Standard shipping usually takes 14–17 business days (approx. 3–4 weeks). Express shipping takes 3-5 business days. We only offer express shipping to Canada, South Africa, and China; we apologize for the inconvenience.
Notice to Canadian customers: Due to the Canada Post labour strike, shipments to Canada were temporarily suspended. Service has now resumed, and these orders will be shipped by Tuesday, December 4.
*Delivery times are estimates. During the holiday season (Nov.–Jan.), please allow extra time for delivery due to the increased traffic of international shipments. Some deliveries may take twice as long to arrive. Please be aware that overseas shipping can take several weeks and may be subject to customs delays – please contact your postal service for more information. For rural areas, please allow 1-2 additional weeks for delivery.
Do I have to have a PayPal account to make a purchase?
No! A PayPal account is not required to make a purchase. Just click "Continue with PayPal" and then proceed with PayPal Guest Checkout. We use the PayPal gateway to ensure secure transactions!
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Enter your Name and Email address at the bottom of this page!
How do I contact TwoSet Violin?
Email us anytime at email@example.com or use the form on the Contact page.
“Happy practicing or it is replaced”
Before returning items to us, please read and follow the instructions below. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Twosetviolin.com reserves the right to charge a handling fee on all returned products.
Measurements? They are chest measurements in centimetres (CM) from one armpit to the other.
Wrong product received? If you have received the wrong product (the product received is different from the order) you can exchange the product (shipping fees + handling covered) or choose to have a full refund of the product (shipping + handling included).
Quality issue: We will be responsible for an exchange or refund if there are any product quality problems within 30 days of the customers receiving the item. Customers will need to send the product back to us, and after going through our checking procedures we will exchange the product or offer a refund.
Non-quality issue: If a customer returns a product, within 7 days after receiving it, for non-quality reasons, we will offer a 70% refund (excluding shipping and handling fees).
Returned products should be in brand new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund.
Please send an email to firstname.lastname@example.org for instructions on returning items.